// Infrastructure Support
Your stack, rock-solid. We keep it that way.
Servers, networking, backups, and disaster recovery — all managed so your team can work without wondering when the next outage will hit. Infrastructure that doesn’t make the news.
1 call
to reach a real PERSON
24/7 monitoring
Infrastructure monitoring
99.9%
Uptime commitment
// Infrastructure Support
Everything your infrastructure needs to stay healthy
From the moment data leaves your workstation to the moment it lands in a backup — we own every layer in between.
// Infrastructure Support
Ongoing Maintenance for
All Servers
Proactive server care that catches problems before they become outages — patches, performance tuning, and regular health checks
// Infrastructure SupportManaged Service
Offsite Backup
for
All Servers
How does OneTree handle offsite server backups?
We automate your backup schedule, manage your cloud storage, verify backup integrity on an ongoing basis, enforce retention policies, and alert you the moment a backup job fails — before the absence of a good backup becomes a crisis. You get full visibility through monthly reporting.
Offsite server backup is included in the Everything plan. Plain plan customers can add backup management as a standalone service at our standard hourly rate.
If your data only lives in one place, it’s not backed up — it’s just waiting to be lost. OneTree automates your server backups to offsite cloud storage, verifies the integrity of every backup, and monitors for failures so you’re never relying on a job someone forgot to check last Tuesday.
Retention policies keep your backup history in order. Failure alerts mean we know before you do. And when it matters most, you have a clean, verified backup ready to restore from.
// Infrastructure Support
Backup & Disaster Recovery
for Key Workstations
What happens to a workstation when disaster strikes?
A dead workstation with no recovery plan means an employee sitting idle, a project stalled, and a very uncomfortable conversation. OneTree handles image-based backups for your key workstations and builds a real disaster recovery plan — so when something fails, the answer isn’t “we’ll figure it out.”
We test the plan too. Recovery drills verify that your backups restore cleanly before you ever need them to. Because the worst time to discover a broken backup is when it’s the only one you have.// Infrastructure Support
Fully Hosted Email
)
(Own Domain)
What does hosted email management include?
Professional email on your own domain sends the right message — but only if it’s set up correctly. Email that bounces, lands in spam, or routes through the wrong relay undermines your credibility every time someone tries to reach you. OneTree gets it right and keeps it right.
We manage the full email environment: DNS, routing, spam filtering, mailbox lifecycle, and quota enforcement. Your team gets email that works. You get one less thing to think about.
// Infrastructure Support
Onsite Appliance for
Immediate Server Recovery (BCDR)
What makes the BCDR appliance different from a regular backup?
A regular backup requires you to restore data to replacement hardware — which means ordering parts, waiting for delivery, reinstalling the OS, and then restoring. That process takes days. The BCDR appliance continuously replicates your server and virtualizes it locally the moment the primary fails. You’re back in minutes, not days — and your team may not even notice the switch.
The BCDR appliance is a core component of the Everything plan. Plain plan customers can have it installed and managed as a standalone add-on.
Lost your data? No you didn’t. OneTree’s onsite BCDR appliance runs a continuous replica of your servers — so the moment a server goes down, it spins up a local virtual version in minutes. No waiting on cloud transfers. No hunting for replacement hardware. No explaining to your clients why you’re dark.
We install the appliance, configure it for your environment, monitor its health continuously, and test failover on a schedule so you know it works before you need it to.
// Infrastructure Support
Managed Email Backup
& Archiving
Why do businesses need email backup separate from their email provider?
Email providers like Microsoft and Google retain deleted email for a limited window — and that window closes fast. Email backup and archiving gives you a separate, searchable, long-term record of every message. It also covers compliance requirements, eDiscovery requests, and the case where someone deletes something they shouldn’t have.
Email backup and archiving is included in the Everything plan and available as a standalone add-on for Plain plan customers.
Email is business-critical. It’s contracts, decisions, client communications, and sometimes your only proof that something was agreed to. OneTree manages email backup and archiving so that record is always there — searchable, retrievable, and compliant with whatever your industry requires.
We configure archiving policies, handle mailbox backup scheduling, and restore individual messages or entire mailboxes on demand. When someone needs an email from 18 months ago, we find it.
// Infrastructure Support
M365 / Google Workspace Management
What does OneTree manage in M365 and Google Workspace?
License management and provisioning, user account administration, app and integration configuration, policy and compliance settings, storage and quota management, and Conditional Access policy configuration for M365. In short: everything that keeps your cloud productivity platform running cleanly and securely — without you needing to learn the admin console.
M365 and Google Workspace management is included in the Everything plan. Plain plan customers can access this service at our standard hourly rate.
M365 and Google Workspace are powerful platforms — and genuinely complicated to manage well. License sprawl, misconfigured policies, unreviewed app integrations, and unused accounts left active are all security risks hiding inside tools your business relies on every day.
OneTree takes ownership of your cloud productivity environment. Someone joins: provisioned same day. Someone leaves: access revoked in minutes. License costs reviewed, policies enforced, integrations audited. One less admin console for you to worry about.
// Infrastructure Support
Managed Power for
Network Infrastructure
Why does managed power matter for network infrastructure?
A power surge, unexpected outage, or dead UPS battery can take your entire network — switches, firewalls, access points, and servers — offline in an instant. UPS (Uninterruptible Power Supply) monitoring gives us early warning before batteries fail, and surge protection management ensures your equipment doesn’t take a hit when the power does something unexpected.
Managed power for network infrastructure is included in the Everything plan and available as a standalone add-on for Plain plan customers.
Nobody thinks about power management until the lights flicker and the whole office goes down. A UPS with a dead battery is just expensive dead weight. OneTree monitors your network infrastructure power environment continuously — so we know when a battery is degrading, when a surge protection device needs replacing, and when a power event is putting your equipment at risk.
We track battery health, schedule replacements before failures happen, and alert you the moment there’s a power event worth knowing about. The least glamorous piece of infrastructure is often the one that brings everything else down.
// Infrastructure Support
Managed Networking (Firewall / Wireless)
What does managed networking actually cover?
Firewall rule configuration, wireless access point management, VLAN setup and segmentation, network performance optimization, and firmware and patch updates — the full stack of your network infrastructure, actively managed rather than set-and-forgotten. We monitor performance, review traffic patterns, and keep everything current so you’re not running three firmware versions behind on a business-critical device.
Managed networking is a core component of the Everything plan. Plain plan customers can access network management as a project or add-on service.
A network that nobody’s actively managing is a network waiting to fail — or be exploited. Stale firewall rules, unpatched access points, unsegmented traffic, and bandwidth problems don’t fix themselves. OneTree actively manages your entire network infrastructure so performance stays high and your perimeter stays clean.
We handle firewall rules, wireless access points, VLANs, and firmware updates — all on a schedule, all documented. When something looks off, we’re reviewing it before it becomes your Monday morning problem.
//Choose Your Plan
How quickly does One Tree Tech responds to IT support requests
OneTree targets same-business-day response for all helpdesk tickets, with critical issues prioritised for immediate remote escalation. Customers on the Everything plan receive full support coverage at no additional cost.
Keep it Simple
Plain Bagel.
Infrastructure
Ensuring you’ve got the equipment, services, and pathways you need to communicate and collaborate.
Security
We protect you, your people, your data, your clients and your business – all without a super cape! (usually …)
Software
There’s a program or app for everything; and now there’s us to help you manage it all.
Service/Labor
Task-based service model where you take the lead. Tag us in when you need help and pay for only the hours you actually use.
Ideal For
Businesses with some IT who just need to call in backup for projects. Businesses with low need like smaller organizations, low tech use, and those who are DIY-divas.
Get Jiggy With IT
Everything Bagel.
Start With A Great Base
The same level of amazingness we have with our plain bagel … but wait, there’s more!
Service/Labor
We upgrade you to our all-inclusive service model that frees you to focus on your business. We function as your new IT department and you just do you! … but wait, there’s even more!
Consultation
Navigating technology as a business owner is way less complicated when you’ve got a guide to help you scale, update, and transition with minimal impact to operations. (translation: we hold your hand and help you do it without crashing everything.)
Ideal For
Business owners who want to be hands-off. Just because we’re over here geeking out about networks doesn’t mean you have to be. You can go do literally anything else! Businesses who prefer predictable cost. Traditional IT models are unpredictable in a way that can be crippling for some businesses. We opted to do … not that.
//Our Process
How it Works
From “Hello” to Fully Covered in 4 Steps
Tech Support (Phone, Email, Remote, Onsite)
- Helpdesk ticketing system
- Remote troubleshooting sessions
- End-user training & guidance
- Issue escalation management
24/7 Server & Workstation Monitoring
- Uptime monitoring
- CPU/memory/disk alerts
- Network latency tracking
- Automated incident response
- Monthly reporting
Workstation & Server Update Management
- OS patch scheduling & deployment
- Third-party software updates
- Driver updates
- Rollback management for failed updates
Mobile Device Management for Company Devices
- Device enrollment & provisioning
- Remote wipe & lock capabilities
- App deployment & management
- Compliance policy enforcement
- Device inventory tracking
Technology Vendor Management
- Vendor contract & license tracking
- Vendor communication & escalation
- SLA monitoring with third parties
- Procurement assistance
- Technology renewal reminders
Fractional CIO/CTO Services
- IT strategy & roadmap planning
- Technology budget planning
- Executive-level IT reporting
- Technology risk assessment
- Digital transformation consulting
Remote System Access for Employees
- VPN setup & management
- Remote desktop configuration
- User access provisioning & deprovisioning
- Multi-site connectivity
- Access permission management
Ongoing Maintenance for All Servers
- Patch management
- Performance tuning
- Hardware health checks
- Log review & cleanup
- Scheduled maintenance windows
Offsite Backup for All Servers
- Automated backup scheduling
- Cloud storage management
- Backup integrity verification
- Retention policy management
- Backup failure alerts
Backup & Disaster Recovery for Key Workstations
- Workstation image backups
- Disaster recovery planning
- Bare-metal restore capability
- Recovery testing & drills
Fully Hosted Email (Own Domain)
- Domain DNS configuration
- Mailbox provisioning & deprovisioning
- Email routing & relay setup
- Spam & junk filtering
- Email quota management
Onsite Appliance for Immediate Server Recovery (BCDR)
- BCDR appliance installation & configuration
- Local virtualization for instant failover
- Continuous data replication
- Appliance health monitoring
- Failover testing & verification
Managed Email Backup & Archiving
- Email archiving policy configuration
- Compliance & eDiscovery support
- Mailbox backup scheduling
- Email restoration on demand
- Archive search & retrieval
M365/Google Workspace Management
- License management & provisioning
- User account administration
- App & integration configuration
- Policy & compliance settings
- Storage & quota management
- Conditional Access policy configuration
Managed Networking (Firewall/ Wireless)
- Firewall rule configuration
- Wireless access point management
- VLAN setup & segmentation
- Network performance optimization
- Firmware & patch updates
Managed Power for Network Infrastructure
- UPS (Uninterruptible Power Supply) monitoring
- Surge protection management
- Power failure alerting
- Battery health & replacement scheduling
Business-Grade Firewall/Router
- Firewall rule configuration
- Firmware updates
- Traffic logging & analysis
- Intrusion attempt alerts
- Failover management
Network-Level Intrusion Detection/Prevention
- IDS/IPS rule management
- Real-time threat detection
- Anomalous traffic alerting
- Incident logging & reporting
- Signature & rule updates
Multi-Factor Authentication Tool
- MFA policy setup & enforcement
- Authenticator app provisioning
- User enrollment & support
- MFA bypass audit logging
- Integration with SSO platforms
AI-Assisted Email Anti-Spam & Anti-Phishing (M365/GW)
- Phishing email detection & quarantine
- Spam filter tuning
- Spoofing protection (DMARC/DKIM/SPF)
- Malicious link scanning
- User-reported phishing review
Web Filtering for Workstations
- Category-based website blocking
- Custom allow/block lists
- Policy enforcement by user/group
- Browsing activity reporting
- DNS-level filtering
24/7 Security Operations Team Monitoring
- Round-the-clock threat monitoring
- Security incident triage & escalation
- Threat intelligence integration
- Incident response coordination
- Post-incident reporting
24/7 Monitored Security Suite for Workstations
- Endpoint detection & response (EDR)
- Antivirus & anti-malware management
- Behavioral threat analysis
- Automated threat containment
- Workstation security health reporting
24/7 Monitoring for All Managed Networks
- Continuous network traffic analysis
- Unauthorized device detection
- Bandwidth anomaly alerts
- Security event correlation
- Network security reporting
24/7 Monitoring for Identity Threats (M365)
- Compromised account detection
- Impossible travel alerts
- Privileged account activity monitoring
- Login anomaly detection
- Identity protection policy management
Password Management Software
- Password vault deployment
- User onboarding & training
- Shared credential management
- Password policy enforcement
- Audit & reporting
Physical Security Consulting
- Facility access control assessment
- Security camera placement recommendations
- Badge/key card system consulting
- Physical vulnerability assessment
- Security policy development
Low Voltage Wiring Installation
- Structured cabling (Cat6/Cat6A)
- Patch panel installation & labeling
- Cable management & organization
- Network jack installation
- Cable testing & certification
Camera System Installs/Revamps
- Camera placement & mounting
- NVR/DVR setup & configuration
- Remote viewing setup
- Motion detection configuration
- Camera system maintenance
VOIP Phone System Installation/Setup
- VOIP platform selection & provisioning
- Phone hardware installation
- Extension & dial plan configuration
- Voicemail & auto-attendant setup
- Number porting & carrier management
Access to Projects Team for Large Installs and Migrations
- Project scoping & planning
- Server & infrastructure migrations
- Office moves & relocations
- Cloud migration assistance
- Post-project documentation & handoff
Anything Else You Need — We Love a Challenge!
- Custom technology consulting
- Vendor evaluation & procurement
- IT process automation
- Technology gap analysis
- Ad hoc infrastructure projects
Instant Pricing
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