Reliable managed services for growing businesses
to run confidently on technology
OneTree Technologies delivers fully managed IT support, monitoring, and vendor management — so your team stays focused on work, not infrastructure. Serving businesses across Portland and the Pacific Northwest.
Tech Support
Phone, email, and remote support — all included in the Everything plan.
24/7 monitoring
Round-the-clock server and workstation health monitoring with automated alerts.
Fractional CTO
Executive-level IT strategy and budget planning — without the full-time hire.
// Managed Service
Technical Support
(phone, email & remote)
OneTree’s tech support puts a real person on the line — no tickets lost in a queue, no waiting days for a callback. Whether you need help over the phone, by email, or through a remote session, our engineers resolve issues fast so your team doesn’t skip a beat.
How does OneTree tech support work?
Our helpdesk is staffed by engineers who know your environment. Every support request is logged, tracked, and resolved with full audit trail — so nothing slips through.
The Everything plan includes unlimited tech support at a flat monthly rate. No hourly billing surprises, no per-incident fees. For Plain plan customers, support is billed at our standard hourly rate.
- Helpdesk ticketing system with full history
- Remote troubleshooting via secure session
- End-user training and onboarding guidance
- Issue escalation management
- Resolution tracking and reporting
// Managed Service
24/7 server & workstation
monitoring
Problems don’t wait for business hours. OneTree’s round-the-clock monitoring platform watches your servers and workstations continuously — detecting issues before they become outages, automatically responding to incidents, and keeping your leadership informed every month.
What does OneTree monitor on your infrastructure?
Our monitoring stack tracks uptime, CPU load, memory usage, disk capacity, and network latency — all in real time. When a threshold is crossed, automated workflows kick in before a human even needs to respond.
Every managed services customer receives monthly reporting so leadership always has visibility into system health, incident history, and trends over time.
- Uptime monitoring across all managed endpoints
- CPU, memory, and disk threshold alerts
- Network latency tracking
- Automated incident response workflows
- Monthly health and performance reports
// Managed Service
Workstation & server update
management
Unpatched systems are one of the leading causes of business data breaches. OneTree handles OS patches, third-party software updates, and driver management across your entire fleet — scheduled to minimise disruption, with rollback capability if anything goes wrong.
How we manage patches across your fleet?
Patch management sounds simple, but doing it right across a mixed fleet of workstations and servers — while keeping users productive — takes coordination. OneTree schedules updates during low-impact windows, tests critical patches before broad rollout, and maintains rollback points so you’re never stuck after a failed update.
- OS patch scheduling and deployment
- Third-party software update management
- Driver updates across all managed devices
- Update compliance reporting dashboard
- Rollback management for failed updates
// Managed Service
Fractional CIO/CTO
Company phones and tablets are endpoints too — and they’re often the weakest link. OneTree’s MDM service enrolls, policies, and secures every company device, giving you remote wipe capability, app deployment control, and continuous compliance monitoring from a single console.
What does OneTree’s fractional CIO service include?
A fractional CIO is a senior technology executive who works with your business on a part-time or retainer basis — providing the strategic oversight of a full-time CIO without the six-figure salary. They help you build a technology roadmap, plan IT budgets, assess risk, and make smarter decisions about digital transformation.
OneTree’s fractional CIO service is included in the Everything plan. Plain plan customers can access CIO-level advisory at our standard hourly rate — ideal for businesses needing occasional strategic input rather than ongoing engagement.
- IT strategy and multi-year roadmap planning
- Technology budget planning and approval
- Executive-level IT reporting for leadership
- Technology risk assessment and governance
- Digital transformation consulting
// Managed Service
Mobile device
management
Company phones and tablets are endpoints too — and they’re often the weakest link. OneTree’s MDM service enrolls, policies, and secures every company device, giving you remote wipe capability, app deployment control, and continuous compliance monitoring from a single console.
What does OneTree MDM cover for company devices?
MDM (mobile device management) lets your IT provider manage smartphones, tablets, and laptops through a centralised platform — enforcing security policies, pushing apps, and remotely wiping lost or stolen devices. Without MDM, every device leaving your office is an uncontrolled security risk.
OneTree’s MDM service is included in the Everything plan and available as an add-on for Plain plan customers at $5 per device per month.
- Device enrollment and provisioning
- Remote wipe and lock for lost devices
- App deployment and management
- Compliance policy enforcement
- Full device inventory tracking
// Managed Service
Technology vendor
management
Most growing businesses accumulate a tangle of IT vendors — software licenses, ISPs, hardware suppliers, cloud platforms — with no single owner. OneTree takes over your vendor relationships, monitors SLAs, and handles renewals so you’re never caught off guard by an expired contract or a missed escalation.
One vendor relationship to manage them all
Instead of maintaining separate relationships with a dozen technology suppliers, OneTree becomes your single point of contact. We track contracts and license expiry, communicate with vendors on your behalf, and escalate issues faster because we speak their language.
Procurement assistance is included — when you need new hardware or software, we source, evaluate, and negotiate on your behalf. The Everything plan includes vendor management as a core deliverable; Plain plan customers access this service at our standard hourly rate.
- Vendor contract and license tracking
- Vendor communication and escalation handling
- SLA monitoring with all third parties
- Procurement assistance and negotiation
- Technology renewal reminders and planning
//Choose Your Plan
How quickly does One Tree Tech responds to IT support requests
OneTree targets same-business-day response for all helpdesk tickets, with critical issues prioritised for immediate remote escalation. Customers on the Everything plan receive full support coverage at no additional cost.
Keep it Simple
Plain Bagel.
Infrastructure
Ensuring you’ve got the equipment, services, and pathways you need to communicate and collaborate.
Security
We protect you, your people, your data, your clients and your business – all without a super cape! (usually …)
Software
There’s a program or app for everything; and now there’s us to help you manage it all.
Service/Labor
Task-based service model where you take the lead. Tag us in when you need help and pay for only the hours you actually use.
Ideal For
Businesses with some IT who just need to call in backup for projects. Businesses with low need like smaller organizations, low tech use, and those who are DIY-divas.
Get Jiggy With IT
Everything Bagel.
Start With A Great Base
The same level of amazingness we have with our plain bagel … but wait, there’s more!
Service/Labor
We upgrade you to our all-inclusive service model that frees you to focus on your business. We function as your new IT department and you just do you! … but wait, there’s even more!
Consultation
Navigating technology as a business owner is way less complicated when you’ve got a guide to help you scale, update, and transition with minimal impact to operations. (translation: we hold your hand and help you do it without crashing everything.)
Ideal For
Business owners who want to be hands-off. Just because we’re over here geeking out about networks doesn’t mean you have to be. You can go do literally anything else! Businesses who prefer predictable cost. Traditional IT models are unpredictable in a way that can be crippling for some businesses. We opted to do … not that.
//Our Process
How it Works
From “Hello” to Fully Covered in 4 Steps
Tech Support (Phone, Email, Remote, Onsite)
- Helpdesk ticketing system
- Remote troubleshooting sessions
- End-user training & guidance
- Issue escalation management
24/7 Server & Workstation Monitoring
- Uptime monitoring
- CPU/memory/disk alerts
- Network latency tracking
- Automated incident response
- Monthly reporting
Workstation & Server Update Management
- OS patch scheduling & deployment
- Third-party software updates
- Driver updates
- Rollback management for failed updates
Mobile Device Management for Company Devices
- Device enrollment & provisioning
- Remote wipe & lock capabilities
- App deployment & management
- Compliance policy enforcement
- Device inventory tracking
Technology Vendor Management
- Vendor contract & license tracking
- Vendor communication & escalation
- SLA monitoring with third parties
- Procurement assistance
- Technology renewal reminders
Fractional CIO/CTO Services
- IT strategy & roadmap planning
- Technology budget planning
- Executive-level IT reporting
- Technology risk assessment
- Digital transformation consulting
Remote System Access for Employees
- VPN setup & management
- Remote desktop configuration
- User access provisioning & deprovisioning
- Multi-site connectivity
- Access permission management
Ongoing Maintenance for All Servers
- Patch management
- Performance tuning
- Hardware health checks
- Log review & cleanup
- Scheduled maintenance windows
Offsite Backup for All Servers
- Automated backup scheduling
- Cloud storage management
- Backup integrity verification
- Retention policy management
- Backup failure alerts
Backup & Disaster Recovery for Key Workstations
- Workstation image backups
- Disaster recovery planning
- Bare-metal restore capability
- Recovery testing & drills
Fully Hosted Email (Own Domain)
- Domain DNS configuration
- Mailbox provisioning & deprovisioning
- Email routing & relay setup
- Spam & junk filtering
- Email quota management
Onsite Appliance for Immediate Server Recovery (BCDR)
- BCDR appliance installation & configuration
- Local virtualization for instant failover
- Continuous data replication
- Appliance health monitoring
- Failover testing & verification
Managed Email Backup & Archiving
- Email archiving policy configuration
- Compliance & eDiscovery support
- Mailbox backup scheduling
- Email restoration on demand
- Archive search & retrieval
M365/Google Workspace Management
- License management & provisioning
- User account administration
- App & integration configuration
- Policy & compliance settings
- Storage & quota management
- Conditional Access policy configuration
Managed Networking (Firewall/ Wireless)
- Firewall rule configuration
- Wireless access point management
- VLAN setup & segmentation
- Network performance optimization
- Firmware & patch updates
Managed Power for Network Infrastructure
- UPS (Uninterruptible Power Supply) monitoring
- Surge protection management
- Power failure alerting
- Battery health & replacement scheduling
Business-Grade Firewall/Router
- Firewall rule configuration
- Firmware updates
- Traffic logging & analysis
- Intrusion attempt alerts
- Failover management
Network-Level Intrusion Detection/Prevention
- IDS/IPS rule management
- Real-time threat detection
- Anomalous traffic alerting
- Incident logging & reporting
- Signature & rule updates
Multi-Factor Authentication Tool
- MFA policy setup & enforcement
- Authenticator app provisioning
- User enrollment & support
- MFA bypass audit logging
- Integration with SSO platforms
AI-Assisted Email Anti-Spam & Anti-Phishing (M365/GW)
- Phishing email detection & quarantine
- Spam filter tuning
- Spoofing protection (DMARC/DKIM/SPF)
- Malicious link scanning
- User-reported phishing review
Web Filtering for Workstations
- Category-based website blocking
- Custom allow/block lists
- Policy enforcement by user/group
- Browsing activity reporting
- DNS-level filtering
24/7 Security Operations Team Monitoring
- Round-the-clock threat monitoring
- Security incident triage & escalation
- Threat intelligence integration
- Incident response coordination
- Post-incident reporting
24/7 Monitored Security Suite for Workstations
- Endpoint detection & response (EDR)
- Antivirus & anti-malware management
- Behavioral threat analysis
- Automated threat containment
- Workstation security health reporting
24/7 Monitoring for All Managed Networks
- Continuous network traffic analysis
- Unauthorized device detection
- Bandwidth anomaly alerts
- Security event correlation
- Network security reporting
24/7 Monitoring for Identity Threats (M365)
- Compromised account detection
- Impossible travel alerts
- Privileged account activity monitoring
- Login anomaly detection
- Identity protection policy management
Password Management Software
- Password vault deployment
- User onboarding & training
- Shared credential management
- Password policy enforcement
- Audit & reporting
Physical Security Consulting
- Facility access control assessment
- Security camera placement recommendations
- Badge/key card system consulting
- Physical vulnerability assessment
- Security policy development
Low Voltage Wiring Installation
- Structured cabling (Cat6/Cat6A)
- Patch panel installation & labeling
- Cable management & organization
- Network jack installation
- Cable testing & certification
Camera System Installs/Revamps
- Camera placement & mounting
- NVR/DVR setup & configuration
- Remote viewing setup
- Motion detection configuration
- Camera system maintenance
VOIP Phone System Installation/Setup
- VOIP platform selection & provisioning
- Phone hardware installation
- Extension & dial plan configuration
- Voicemail & auto-attendant setup
- Number porting & carrier management
Access to Projects Team for Large Installs and Migrations
- Project scoping & planning
- Server & infrastructure migrations
- Office moves & relocations
- Cloud migration assistance
- Post-project documentation & handoff
Anything Else You Need — We Love a Challenge!
- Custom technology consulting
- Vendor evaluation & procurement
- IT process automation
- Technology gap analysis
- Ad hoc infrastructure projects
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